Work experience
Design Manager - Shared Services
@Zendesk, January 2018 – Present
Currently managing a team focused on developing consumable shared services for Zendesk's family of products. Our focus is on supporting and empowering the teams we work with to improve the experiences of our users through greater consistency, efficiency, and scalability.
Interim Director of Product Design - Customer Engagement & Support
@LogMeIn, February 2017 – December 2017
Led a 9-person design & research group across three offering teams, spanning a diverse portfolio of products. Balanced day-to-day operations with long-term strategic initiatives to increase Product Design’s influence and impact on the company. Facilitate cross-team project kickoffs and brainstorming workshops.
Manager, Product Design - BoldChat & Bold360
@LogMeIn, July 2016 – Present
Coordinate research & design efforts on a small team, focused on the continued evolution of the BoldChat web workspace to reach feature parity with the legacy product. Oversee design for a brand new product offering, an omni-channel support solution known as “Bold360”. Spearhead internal initiatives around growing user empathy across the organization.
Senior Product Designer
@LogMeIn, March 2016 – July 2016
Lead major design initiatives such as an overhaul of the company’s primary web marketing presence, and a ground-up redesign from BoldChat’s .NET client to a web-based solution. Instituted a structured design process and regular meeting cadence with product & engineering to improve forecasting and collaboration.
UX/UI Designer
@LogMeIn, August 2014 – March 2016
Focused on improving the user experience of LogMeIn’s core remote access products, Pro & Central. Ran cross-team design sprints to drive future projects with a focus on leveraging the cloud, improving mobile UX, and file transfer capabilities.
User Experience Designer
@Carbonite, July 2013 – August 2014
Sole designer on a small team that built the company’s first foray into disaster recovery hardware. Collaborated with the product owner from inception to completion through onsite user interviews, white boarding sessions, and user story workshops. Also helped kick-off an admin portal redesign, various internal initiatives, and cross-product peer critiques.
Information Architect
@Verndale, March 2012 – July 2013
Represent strategy & UX in sales pitches. Run stakeholder interviews and user base surveys for initial requirements definition. Define user experience through personas, user journeys, sitemaps, wireframes, and interactive prototypes, and present these deliverables and the reasoning behind them to clients.
Technical Analyst
@Verndale, August 2010 – March 2012
Sitemapping & prototyping for website CMS implementations. Own functional documentation through project lifecycle to ensure fulfillment of all requirements.
Skills & Expertise
- Career development
- Team building
- Critique sessions
- Design Sprints
- Collaborative workshops
- Brainstorm facilitation
- Lean UX
- Agile & Waterfall methodologies
- Leadership
- Mentorship
- Design Process
- UX & UI Design
- User Research
- Design Thinking
- Iconography
- Typography